Legal

Privacy Policy

Last Updated: January 2025

Company: XTRATEGIKA 360 SRL

Website: viralthumb.app

Location: Santo Domingo, Dominican Republic

At ViralThumb, operated by XTRATEGIKA 360 SRL, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our AI-powered thumbnail generation services.

By accessing or using ViralThumb, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

Account Information: Name, email address, and password when you create an account
Profile Information: Profile pictures, social media handles, and other information you choose to provide
Payment Information: Billing details processed securely through third-party payment processors
Communication Data: Information from your correspondence with our support team

1.2 User-Generated Content

When using our services, we collect:

Photos and images you upload for thumbnail generation
Text prompts and descriptions you provide
Generated thumbnails and design preferences
Usage patterns and interaction data

1.3 Automatically Collected Information

We automatically collect certain information when you use our services:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, features used, time spent, click patterns
Analytics Data: Collected through Google Analytics and similar tools
Cookies: Session data, preferences, and authentication tokens

1.4 Social Media Information

If you connect your social media accounts, we may collect:

Basic profile information (name, email, profile picture)
Public profile data from platforms like YouTube, Instagram, TikTok
Social media handles and audience statistics (for affiliate program applicants)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Generate AI-powered thumbnails based on your inputs
Process your photos and integrate them into designs
Provide personalized recommendations and style suggestions
Store and manage your created thumbnails

2.2 Account Management

Create and maintain your account
Authenticate your identity and prevent fraud
Process payments and manage subscriptions
Provide customer support and respond to inquiries

2.3 Service Improvement

Analyze usage patterns to improve our AI models
Develop new features and enhance existing ones
Conduct research and testing
Monitor and analyze service performance

2.4 Communication

Send service-related notifications and updates
Provide marketing communications (with your consent)
Share product announcements and new features
Conduct surveys and request feedback

2.5 Affiliate Program

Process affiliate applications and verify eligibility
Track referrals, clicks, and conversions
Calculate and process commission payments
Provide dashboard analytics and reports

3. AI Technology and Data Processing

ViralThumb uses advanced AI technology to generate thumbnails. Our AI processing involves:

3.1 AI Service Providers

We utilize AI services from trusted providers, including:

Anthropic: For AI-powered image generation and analysis
OpenAI: For natural language processing and content understanding
Amazon Web Services (AWS) AI: For cloud-based AI infrastructure
Google Cloud AI: For machine learning and image processing

3.2 Data Processing

Your uploaded images and prompts are:

Processed through our AI models to generate thumbnails
Temporarily stored during processing
Used to train and improve our AI models (unless you opt out)
Subject to the privacy policies of our AI service providers

4. Data Sharing and Third Parties

We may share your information with the following third parties:

4.1 Service Providers

Payment Processors: To handle transactions securely (PayPal, Stripe)
Cloud Hosting: AWS, Google Cloud for data storage and processing
Email Services: For sending communications and notifications
Analytics Tools: Google Analytics for usage analysis

4.2 Marketing and Sales Tools

Customer relationship management (CRM) platforms
Email marketing services
Social media advertising platforms

4.3 Legal Requirements

We may disclose your information when required to:

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights, property, and safety
Prevent fraud and abuse

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services and AI models

Account data is retained while your account is active. After account deletion, we may retain certain information for legal and business purposes for up to 7 years, as required by law.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

Access your personal information
Request corrections to inaccurate data
Update your account information
Download your data in a portable format

6.2 Deletion

You can request deletion of your:

Account and associated personal data
Uploaded images and generated thumbnails
Usage history and preferences

6.3 Marketing Communications

You can opt out of marketing emails by:

Clicking the "unsubscribe" link in any marketing email
Updating your communication preferences in your account settings
Contacting us directly at privacy@viralthumb.app

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit certain features of our service.

7. Data Security

We implement industry-standard security measures to protect your data:

Encryption of data in transit (SSL/TLS)
Encryption of sensitive data at rest
Regular security audits and assessments
Access controls and authentication mechanisms
Secure data centers and cloud infrastructure

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

ViralThumb is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to:

The Dominican Republic (where XTRATEGIKA 360 SRL is based)
The United States (where our cloud providers operate)
Other countries where our service providers are located

10. Cookie Policy

We use cookies and similar technologies for:

Essential Cookies: Required for basic site functionality
Analytics Cookies: To understand how you use our service
Preference Cookies: To remember your settings and preferences
Marketing Cookies: To deliver relevant advertisements

11. Third-Party Links

Our service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting a notice on our website
Sending an email to your registered address
Displaying a notification in your account

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

XTRATEGIKA 360 SRL

Email: privacy@viralthumb.app

Support: hello@viralthumb.app

Website: viralthumb.app

Address: Santo Domingo, Dominican Republic

14. GDPR Compliance (For EU Users)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access your personal information
Right to equal service and price
Right to request deletion of personal information

Note: We do not sell your personal information to third parties.